Merchant onboarding

Own the entire Merchant experience

Verify, underwrite and activate Merchants

Create an onboarding journey that fits your brand. Configure the steps and checks using Flowes’ tools or API, and tailor the experience for your Merchants.

Flowes Portal showing a list of merchant accounts with status and balances, and a newly approved merchant ready to accept payments.

Automated onboarding and verification

Rapid onboarding

Automated verification speeds up time to go-live. Enable Merchants at a pace that suits you, without compromising on the quality of checks.

Setup that scales

Set the rules, and checks run automatically in the background, leaving your team more time to focus and work through any edge cases.

Consistent experience

Handing Merchants off to a third-party weakens your relationship. Optimise every touchpoint - forms, emails and portal, all under your brand.

Speed up time to market

Easily integrate, enable and update multiple payment services without building every capability from scratch.

“Our collaboration with a best-in-class partner … helps us to remove the complexities of embedded payments for Platforms and PayFacs by providing a modular approach that removes technical barriers while empowering them with greater control over their payments…”

Hannah Fitzsimons
CEO, Cashflows

You control the journey, we handle the infrastructure

Onboarding that fits your business model, your Merchants and your growth stage – without the compliance management, build or ongoing maintenance.

Customisable onboarding flows

Design an onboarding flow that suits your Merchants. Use the drag-and-drop builder to choose your fields, order and checks – or build your own front end through the API.

Verification and screening

Screening continues to run after go-live and due diligence comes as standard: company registry lookups, beneficial ownership, bank verification, sanctions and watch list screening, adverse media and PEP checks. 

Rule-driven underwriting

Define your own risk appetite: by sector, processing volume, geography, credit history and prior terminations. The Platform then automatically applies it to every application. Agreements are signed electronically in the portal or through your own contracting system.

Four tiers: your brand and customer experience, your Merchants, Flowes infrastructure, and a connected ecosystem of acquirers and services
Four tiers: your brand and customer experience, your Merchants, Flowes infrastructure, and a connected ecosystem of acquirers and services

Optimise every touchpoint

Shape your Merchant's journey from day one